Term of service

Registration on the ESEROCCA website is for users above the age of 18.

 

Privacy

By registrating on the ESEROCCA website you give permission to ESEROCCA to collect and store information regarding:

1. Details of your visit to ESEROCCA including location, individual page traffic and other similar data.

2. Personal information provided during registration and purchase.

We treat this information as highly confidential and it will be kept on secure servers.

 

Data Collection

Your personal data is stored in encrypted form on secure servers. Please note that information transmitted online cannot be guaranteed as safe or secure and is at the risk of the user. We advice you to keep your user name and password secure to enable a higher security level.

 

Purchases & Orders

Purchases can be made by submitting  valid and true personal details and using a valid payment method as provided.

Orders can be placed according to the availability of a product and the acceptance of your payment. Non purchased items cannot be reserved and are available to other customers on the website.

 

Payment

Payment can be made with any major credit card or valid PayPal account or any other method as provided on the website. All prices mentioned on the website are in Euro (EUR).

The listed prices do not include taxes, duties and other applicable fees, including but not limited to EU VAT. The customer will be responsible for any applicable fees, which are not calculated by ESEROCCA.

 

Returns

The refund of purchases can be done within 14 days of delivery. In case of a refund. the product must be sent back to ESEROCCA in its original package.

There must be no signs of use, abuse or misuse of any kind. The ordered product should be returned by Certified Mail.

The refund is valid for the product price minus shipping and packaging.

After approval, the refund will be done within 7 days after receiving the returned goods.

In case of a return or exchange of a faulty or non-faulty product, the shipping charges regarding the delivery of the item from the customer to ESEROCCA is covered by the customer.  For exchanges ESEROCCA covers the shipment costs of the item back to the customer.

 

Product Delivery

Shipments are made via DHL/FedEx or other tracked shipping providers. The shipping provider will attempt to deliver the item to the shipping address twice. We advice you to have someone present at the address on the day of delivery. Uncollected items will eventually be returned to ESEROCCA. The customer will be charged for the two way shipping charges in case of a refund. The products are insured by the shipping provider. Please examine the content of the shipment carefully. In case items are missing, please return it to the delivery driver.

 

Website Content

ESEROCCA reserves the right to make changes in the information on the website at any time.

ESEROCCA Fashion BV is a company registered in the Netherlands under Chamber of Commerce number 70362009.